Refund Policy

Rolelanded is an AI-powered interview assistance platform operated by Evolving Mind AI Technologies Private Limited. Users purchase prepaid digital credits to access features such as live transcription, contextual AI assistance, and related session tools.

Because credits provide access to digital services that may be delivered immediately after purchase, all completed credit purchases are generally non-refundable except as described in this policy or where required by applicable law.

A refund may be considered in the following cases:

Refunds are generally not provided for used credits, partially used credit packs, unused credits after the user changes their mind, account suspension due to policy violations, user device or network issues, or dissatisfaction with AI-generated outputs where the service was delivered.

Credits have no cash value, are not transferable, and cannot be exchanged for money except through an approved refund under this policy.

To request a refund review, email support@rolelanded.ai with the registered account email, payment ID or order ID, transaction date, amount paid, and a short description of the issue.

Refund requests should be submitted within seven (7) days of the transaction date. We may ask for additional information to verify the payment and account activity before approving or rejecting the request.

Approved refunds will be initiated to the original payment method. Processing time may vary depending on the payment processor, card network, bank, or wallet provider, and may take several business days after approval.

For refund-related questions, contact support@rolelanded.ai.